DELIVERY INFORMATION & CHARGES
How much is your delivery fees?
- Delivery is free in Singapore for orders S$60 and above (nett after discounts) up to 5kg. For orders under S$60, or above 5kg, please refer to table below.
- This fee will be indicated in your order at time of checkout. (Tip: if your order doesn’t qualify for the free delivery, try adding on an extra bag of treats to get your free delivery.)
What are your Delivery Terms & Conditions?
- Delivery is unavailable to P.O Box areas and hotels.
- All services are not available for restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.
- For delivery to Sentosa Island, there will be an additional surcharge of $20.
- Please note that our deliveries are outsourced. Nutripet World cannot be held responsible for any amendments or cancellations in the delivery schedule without prior notice. We assure you that we will make every effort to keep our customers informed and update them on any confirmed orders.
Do you ship overseas?
- Yes, we do, except for pet food, to the following countries:
- Zone 1: Malaysia,
- Zone 2: Indonesia, Philippines, Thailand and Vietnam
- Zone 3: Myanmar
- Please refer to the table of the delivery fees at time of check out. (Note: We are not responsible for providing import permit or making payment for unpaid customs taxes, and will not provide refunds for orders not received due to customs issues. Please check with your country’s customs policies before placing your order.)
Do you deliver on weekends?
Our delivery partners' delivery timing is Mon – Sat between 9am – 10pm, subject to availability.
Self-Collection
When and where can I pick up my order?
If you have selected self-collection, please pick up at the following address with a copy of your invoice:
NUTRIPET WORLD PTE. LTD.
102E PASIR PANJANG ROAD #04-03, CITILINK WAREHOUSE COMPLEX
SINGAPORE 118529
Operating Hours: Mon - Fri (excluding public holidays) 10am - 5pm.