What is your Returns & Refund Policy?

  • All claims for Returns & Refund must be lodged within 24hrs of receiving the shipment. NPW reserves the right not to entertain any claims after 24hrs.
  • For Returns & Refund, please have the following information ready.
    1. Your Order Reference No, eg. NPW xxxxxx
    2. The picture of the Damaged/Wrong/Expiring/Missing Item 
    3. The QR code (6 to 8 digits) or take a picture of the QR code and fill up the form.

Your return must reach us within 7 days upon receiving our email return acknowledgment

  • Please print out the Return Authorisation Letter from our email and insert in the package to prevent any delays.
  • All returns must be in its original packaging, sealed and unopened. Once seal is broken, item is considered used.

Can I return Sale or Gift items?

  • All items on Final Sale are non returnable or exchangeable.
  • All NPW Gift items are non returnable or exchangeable.
  • For all purchased gift items that are returnable, the refund will go to the Sender and not the gift recipient.

What qualifies for Refunds?

Missing items, Wrong item delivered, Expired or Damaged item upon receiving the package will qualify for refunds. Please click here to report within 24 hours. Refunds can only be sent back to the original payment method. You can’t send a refund to a different destination, such as another card or bank account. 

What happens if I’ve returned an order that is not eligible for refund?

If you would like to retrieve the item, kindly arrange for your own courier service and ensure that the pickup is scheduled between Monday to Friday, from 10 am to 5 pm. Please note that our office is closed on Saturdays and Sundays.

Reimbursement & Processing time

  • Refunds will be the nett amount that was paid, less any discounts, clearance pricing, coupons, etc. within 7 business days after the claim is approved by NPW.
  • All successful claims will be confirmed via NPW email within 7 business days from date of claim.